This is a DLP policy template that you can implement easily in the Nightfall platform.
| Description | Detect and automatically notify when US PII is found in Zendesk |
|---|---|
| Integration | Zendesk |
| Use Case | Safeguard Personal Information |
| Output Settings | Alert admins in Slack or Email, recommend configuring alerting to SIEM, and alert end-user with remediation instructions and educational messaging to proper PII handling to prevent future exposure. |
| Inclusions | Select instances to monitor. |
| Exclusions | Exclude tickets by status, groups, and agents from monitoring |
These are the detection rules that will be applied within this policy, defining what types of sensitive data the policy is looking for.